Customer Service

Here you will find answers to most commonly asked questions.  If you cannot find the answer, please contact us anytime.  Your questions will typically be answered the same business day.

Finding the Right Size

One size simply doesn't fit all. Plush Necessities offers 7 sizes and came up with the Plush Fit to help you find the best fit. In each product page, you will find our Size Chart section where you can select a size based on your height, dress/suit size, and other measurements. If you are still unsure what size will fit best, simply contact us by providing us your weight and height. We will do our best to help you find the best fit.
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Returns and Exchanges

We stand behind our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If for any reason, you are not completely satisfied, we'll exchange it or refund the credit card used for purchase.  See return and exchange policy or submit a RMA.
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Shipping Methods and Charges

Get Free Ground Shipping to anywhere in the continental US on all orders $100 and up.  All orders are shipped from our California facility. Unfortunately, we are unable to ship to P.O. Boxes without a street address. Sorry, no Saturday deliveries. See below.


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Payment Methods

We accept Visa, Master Card, American Express, and PayPal. Credit card accounts are billed at the time of shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order. We do not accept cash, checks, or CODs.
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Monogramming and Embroidery

Sorry but we currently do not offer monogramming and embroidery services directly to our customers.  However, our robes are easy to monogram or embroider.  Your local embroidery shops will find it easy to work with our robes.
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Sales Tax (California only)

We are required to charge sales tax to all orders shipped to California. Sales tax to California is estimated based on local tax rates.
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Order Confirmation and Shipping Tracking

After ordering, you will receive two email confirmations from Plush Necessities.  First, you will receive an email containing your order number and order status link. You will be able to use the order status link to keep track of your order. Second, you will receive an email with a tracking number when your order is shipped.
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Invoices, Packing Slips, and Gift Messages

Please print the order confirmation as your invoice.  This will be the only invoice you will receive.   Recipients will only receive packing slips in their shipments.  Prices and order amounts are not included in the packing slips.  A gift message maybe added to the order free of charge at Checkout (Shipping and Billing Information page).  Please note that the gift message are printed on the packing slip which is placed inside the shipping box.  The recipient will not be able to view the gift message until they open the box.