Frequently Asked Questions

Here you will find answers to most commonly asked questions. If you cannot find the answer to your specific question, please contact us anytime. We can typically reply back within 60 minutes during business hours.

Our Products

We offer three uniquely different adult robes - each having different characteristics but equally popular. The below summary can serve as a practical guide in choosing that perfect robe for you or that special someone. As always, please contact us if you have any additional questions or need specific recommendations. Please also visit our robe comparison guide.

Plush Signature Robe is designed to be a lounge robe or a housecoat for the fall and winter season. It is our softest and lightest robe (about 2 lbs). Made with fine microfiber fleece, it also insulates very well. However, it is not meant for use straight out of the shower or tub as it does not absorb water as well as our other two robes. But if you are looking for the softest and warmest robe possible, this should be your choice.

The Luxe Robe (aka Spa Robe) is our sleekest and the best all-around robe. It is robe of choice among the most exclusive 5-star spas and resorts. It is a dual layer robe so it is of medium weight (about 3 lbs). The outside layer is made with a brushed microfiber twill fabric and is silky smooth and soft. The inside is lined with a perfect blend of cotton-polyester terry. So it can whisk away moisture while giving you a great sleek look.

Pure Bliss Terry Robe is a super absorbent terry robe designed for use straight out-of-the-shower or tub. You won't need a bath towel! It is made with a relative new fabric weaved from rayon from Bamboo and Cotton and is extremely absorbent yet soft to the touch. It is also our heaviest robe because of the densely packed terry loops on both sides of the fabric (about 4 lbs). If you are looking for a bathrobe to use to dry yourself after a shower or a bath, this should be your choice.

In each product page, you will find our Size Chart section where you can select a size based on your height, dress/suit size, and other measurements. If you are still unsure what size will fit best, simply contact us by providing us the estimated weight and height and the specific robe style you are considering. We will do our best to help you find the best fit.

If you need specific measurements such as robe and sleeve lengths, they can be found under the Sizing tab for each robe page as well. It is located directly below the Add to Bag button. Please note that each size will have a different length. Our robes are designed to be full length and should fall between the ankles and lower shin area.

recommend a robe size

Our robes are designed to be full length. They could fall anywhere between the lower calf and ankle area. But the actual area where the robe will fall will depend on:

  • Your Height
  • Size Selected
  • Style of the Robe

For the exact length of our robes, please go to the robe page and click on the "Sizing" tab. Scroll towards the bottom of the page to find our measurement chart for every size.

where can I find length of the robes

Our robes and slippers are designed and produced exclusively for Plush Necessities. We use exceptionally high quality fabrics and materials solely made for our products. Beware of inexpensive knockoffs. Our products are sold exclusively online by Plush Necessities.

Gift & Other Services

No. The invoice is not included in the package. The only copy of the invoice is from the order confirmation email. If you are sending the order directly to a gift recipient, rest assured that none of the pricing information is included in the package.

When your order is shipped, only a packing slip will be included. The packing slip can be used as a Gift Receipt. It does not contain any pricing information. It will contain all the necessary information your gift recipient will need to make an exchange or return.

We currently do not offer monogramming and embroidery services directly to our customers.  However, our robes are easy to monogram or embroider.  Your local embroidery shops will find it easy to work with our robes.

A gift message maybe added to the order free of charge at Checkout (Shipping and Billing Information page).  Please note that the gift message is printed on the packing slip which is placed inside the shipping box. The recipient will not be able to view the gift message until they open the box. We are unable to print the messages on individual gift cards at this time.

Our robes and slippers are individually packaged in clear polybags. We do not offer any other gift boxes or wrapping services at this time.

Ordering

When you buy two or more of the same style robe, you will receive $10 or more in discounts plus free standard Shipping. The discount is already set into the unit price of the robe. For example, when you buy one Luxe Robe, the unit price is shown as $99. But when you have two or more, the price will be shown as $90 each instead of $99. Two Luxe Robes would be $180 ($18 off plus free standard shipping). Three Luxe Robes would be $270 ($27 off plus free standard shipping).

Unfortunately, in most cases, we will not be able to change or cancel an order once it is placed. Once an order is placed, it is sent to our fulfillment partner for processing. We use a world-class and efficient fulfillment partner to process our orders. With the benefit of shipping speed and accuracy, we lose the ability to make changes to orders once they are sent to fulfillment. But please contact us and we will try our best to find alternative solutions.

Price Assurance Everyday!: Rest assured that you will get the best prices on Plush Necessities brand of robes and slippers everyday at www.plushnecessities.com. If you find a lower price on the same item later (excluding taxes and shipping fees), contact us and we will refund you the difference within 90 days of your purchase!

We currently accept online orders only. We are a small business and currently do not have a call center and a dedicated staff to receive incoming calls. But if you have any questions, please contact us using our online form. You will receive a prompt and complete response typically within 1-2 hours during business hours. Contact Us Now!

Our web orders are placed via a secured 128-bit encrypted checkout system. However, we understand some customers prefer to place offline orders. We now offer fax orders for all US customers. Please follow the below instructions:

1. Download Order by Fax Form (pdf file)

2. Complete form using Adobe Acrobat Reader (highly recommended)

3. Fax completed form to (310) 802-3835

4. Successfully placed fax orders will receive email confirmations and are shipped within 2 business days.

Order and Shipping Status

Orders are typically shipped within 24 hours when placed on business days. However, you may not receive our shipment confirmation emails until the next business day after the order has been shipped. In cases of multi-item orders, you may not receive a shipment confirmation email until all items have been shipped. Some items may arrive before you receive our shipment confirmation emails.

If you placed a multi-item order, your items maybe shipped in separate packages and will be delivered by different carriers on different dates. Please check the tracking statuses on all of your packages using the tracking numbers you received from the shipment confirmation emails.


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