Returns & Exchanges
We will gladly make an exchange, credit or refund on any item purchased within 60 days. Gift recipients will only need purchaser's name and the order number to make an exchange or return.
If you are unsatisfied for any reason, we will refund the full amount of the item. If you would like to exchange an item because it is damaged, defective, or the wrong product, we will ship you the new item at no charge to you.
Want to reduce the need for returns? The main reasons for returns are typically "Size too Large". Our robes do run on the larger side. And our sizing is unisex. To reduce the need for a return, we HIGHLY recommend customers to use our Size Calculator. Simply look for the Size Calculator link on each robe product page. Enter the approx. height and weight and the calculator will suggest the best fitting size. We use thousands of customers feedbacks to generate our sizing recommendations. Put trust in our sizing calculator over your initial instinct. Or simply contact us and we will be happy to personally suggest a size.
Free Shipping on Exchanges: After you have returned your item for an exchange, we will ship you the new item with free shipping.
All exchanges and returns will require authorized RMAs from Plush Necessities. To obtain a RMA for your order, please fill out the form from the below link. If your order is within the eligible return period, you will receive an auto-approved RMA email immediately after submission.
Request for Returns or Exchanges, start here: RMA request form
** Special Note **
- Items returned must be received within 60 days from the date of delivery or items will be refused and returned to sender.
- Items must be returned in new unused and unwashed condition and be in original packaging. Orders refused by receiver without prior approval or returned from by carriers are subject to the additional fees.
- No Restocking Fee (even for orders that received free shipping).
- Minimize the chance of returns by getting the correct size the first time! Use the Size Advisor by clicking on the Sizing tab on the product page.