We will gladly make an exchange, credit or refund on any item purchased within 90 days. Gift recipients will only need purchaser's name or email and the order number to make an exchange or return.
We offer free shipping on exchanges. For your return convenience, we provide a pre-printed shipping label for a small flat fee of $8.
Want to reduce the need for a return or exchange? Our robes are unisex sized and many women order sizes that are too large. We HIGHLY recommend using our "What's my size" tool to get a suggested best fitting size. We use thousands of customers feedback to generate our recommendations. Put trust in our sizing calculator over your initial instinct. Or simply contact us and we will be happy to personally suggest a best fitting size.
All exchanges and returns will require authorized RMAs from Plush Necessities. To obtain a RMA, please start Return or Exchange.
** Special Note **
- Items returned must be received within 90 days.
- Items must be returned in new unused and unwashed condition and be in original packaging.
- COVID-19 Notice: Please note that our robes were manufactured and packaged in 2019 well before the virus. Only the outside packaging would have had human contact after 2019. For extra security, we would recommend wiping down the box and the plastic bag before handling. Please do not wash the robe before trying on for fit. We will not accept items that were laundered.
- No Restocking Fee ever.